Sub Unit Manager - Service Owner

As a Service Owner, you will be responsible of managing Ikano Bank IT Business facing Services area by collaborating with business, internal IT, external service suppliers and service end user stakeholders.

You will be part of Ikano Bank, where we create possibilities for a better living by providing banking and financial services. We do it with different perspectives, natural curiosity and long-term focus. A unique chance for greater responsibility and future opportunities. Let’s achieve great things together.

We offer services that simplify finance

As a Service Owner, you have an end-to-end accountability of a collection of services provided. Ensuring the set of services (service area) is managed with a business focus.

You will get a wide array of assignments, where your main responsibilities will be:

• Accountable for the defined service area (fitness for purpose, performance, budget)
• Accountable of all the activities of Service Managers in the area.
• Accountable for financial management of the service area
• Represents the service area across the organization
• Serving as a point of escalation for major incidents that affect multiple services
• Ensuring that the service catalogue for your service area is accurate and maintained
• Continuous service improvement for service area
• Supplier Management and contract realization
• Be a driver in continuous improvements of services development
• People (sub unit’s staff) leadership responsibilities

We offer you

Operating at the centre of events, you will be the the captain of your service area driving it with high proactiveness, responsiveness, cost conscious and pride. This position is more than what meets the eye. You will get the chance to push boundaries and influence your daily work: You will be balancing business understanding and collaboration with your in-depth competence of service and supplier management. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective. Because here opportunities arise and growth follows.

Are you the one for Ikano?

You have 10+ years’ experience in service management, including project management, good knowledge in change management, can balance business understanding with in-depth competence in area of Service Management, and working in a complex multivendor environment.

You have a minimum of Bachelor degree in technology, economics, or similar sciences. Professional Certifications in relevant ICT standards are a plus, in e.g. ITIL, project management, architecture and agile development areas.

Your background includes IT, Banking or from other regulated industry and Transformational competence. You have utilized your experience in similar changing environments and positions and working with ITSM best practice frameworks and methods.

As a person you are a positive team player that enjoys working in an ever evolving environment. You dare to simplify the complex and learn from experiences. You are business minded and open to new ideas and personal growth. As a leader you are proactive, coaching and inspiring and have good communication skills: A decisive Service Owner that sets clear and SMART goals and follows up on them.

Join us now – together we will find a better way

Please apply before 2018-11-09, we review applications on an ongoing basis and recommend that you apply as soon as possible.

About us

Ikano Bank offers simple and attractive savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for corporate customers. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, residential and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family. Find out more about us on www.ikanogroup.com