Payment Operation Manager

Together we create solutions that simplify life for the many people
At Ikano Bank, we thrive on values and collaboration. Join us in making a difference.

At Ikano Bank, our core values - common sense and simplicity, working together, and daring to be different - guide us in all that we do. We believe in operating on fair terms, whether it's for our clients, our customers, or ourselves. Founded by Ingvar Kamprad, with an entrepreneurial spirit and IKEA heritage, we are entrepreneurial bank with big ambitions.

Position overview:

Ikano Bank is seeking a skilled Payment Operations Manager to join our team in Malmö/Hyllie. This role involves managing the payment infrastructure and ensuring its effective operation on a day-to-day basis. The Payment Operations Manager plays a crucial part in maintaining compliance, addressing payment-related risks, and driving continuous process improvements within the payments area.

Your role & responsibilities as Payment operations manager

• Manage and lead the payments team to ensure the payment infrastructure operates smoothly.
• Process and execute incoming and outgoing payments accurately and timely.
• Support the Finance team in analysing and investigating unresolved payment issues.
• Maintain and update the incoming and outgoing payment filing system.
• Administer and respond to the department's email inbox and threads promptly.
• Investigate unclear payments and escalate challenges as necessary.
• Liaise with stakeholders across different countries and departments within Ikano Bank.
• Collaborate with partners, customer support teams, collection teams, accounting team, AML representatives, and the Financial Crime Team to resolve payment issues.
• Ensure strong processes related to operational risk, anti-money laundering, and financial compliance are executed effectively.
• Suggest continuous improvements to processes and infrastructure, focusing on compliance, risk awareness, efficiency, and digitalization.

What skills will you bring?

• Strong team leadership and managerial skills.
• Extensive knowledge of payment processes and systems.
• Deep understanding of risk and compliance management within the payments area.
• Excellent stakeholder engagement skills.

What experience will you bring?

• More than 5 years of working experience as a manager, particularly in managing payments within banks.
• Significant experience in managing payment operations.
• Significant experience of process analysis and improvement
• Bachelor’s degree in finance or business administration.
• More than 2 years of experience as a people manager.

Join us now – together we will find a better way

This position is a full-time employment with location in Malmö/Hyllie. We look forward to receiving your application with a CV and cover letter prior to Friday May 9th, 2025.  Please note that we are unable to accept applications via email. Applicants will be reviewed on an ongoing basis.

If  you have any question about the position, please reach out to Carolina Roth -  [email protected]